Please follow the instructions provided in this Help Center article. If you need additional assistance, feel free to contact our Technical Support team at 877-812-8032.

For request Production credentials, please email the Equipment Solutions Team at equipmentsolutions@paymentshub.com. Make sure to include your merchant ID (MID) in the subject line—for example: 'MID 1234567 Requesting Production Credentials for WooCommerce'.

For information regarding third-party payment providers (e.g., Authorize.net, NMI, Global Payments, First Data, etc.), please contact Partner Support at partnerrelations@nabancard.com or call 866-485-8999, Option 1, extension 1100.

Once you contact us via the contact form, we typically have a brief conversation to learn more about your payment environment and provide recommendations. At this point, the process varies based on integration, and further guidance will be provided based on your specific solution.

Our Integrations team will review your code to ensure everything is functioning correctly before going live. If you're using a payment terminal that isn’t supported by our Semi-Integrated products, an EMV certification may also be required. For more details, please visit the Certification page.

If you don’t yet have a Merchant Processing Account with us, we will provide you with test credentials, and hardware can be ordered from the Payanywhere shop. Once your Merchant Processing Account is active, you can order equipment directly from the Payments Hub portal. If you have an agent account, we can send a purchase order to be billed separately. If you need test hardware, please contact us, and we will work with you to get set up.

PCI compliance involves adhering to the Payment Card Industry Data Security Standards (PCI DSS), a set of regulations designed to ensure that businesses processing, storing, or transmitting credit card information maintain a secure environment.

If a payment solution is considered 'in PCI scope,' the ISV or merchant is responsible for meeting all PCI requirements.

If a payment solution is 'out of PCI scope' or has a reduced PCI scope, the payment solution provider takes responsibility for meeting some or most of the PCI requirements on behalf of the ISV or merchant.

Merchants migrating from another platform can take advantage of our support team that's here to help make the transition smooth and simple. If you're already using an ecommerce solution, the process to integrate any of our card-not-present integrations is quick and easy. For card-present payments, we offer complete personalized support. Just submit an inquiry using our contact form, and a representative will reach out to learn more about your processing hardware. We'll work together to identify the integrations that support your environment.

If you're already using POS software from one of our ISV Partners, switching processors is a breeze. You won't need to invest in a new POS to take advantage of the many benefits that come with using our in-house processor, EPX. Contact us to find out if your software vendor is an existing partner.

All products support USD. For information on products that support international currencies, please contact us.

The time it takes to transfer funds to your bank account depends on the funding type set up for your merchant account. You may receive funds either later the same day or up to 4 days after the batch is submitted. For more information on each funding type, please learn more here.

"EPX offers flat-rate pricing at 2.69% per transaction for swiped, dipped, or tapped transactions, and 3.49% + $0.19 per transaction for keyed transactions. Any additional fees will be outlined in the Merchant Processing Agreement, which merchants can review before signing. EPX also provides customized pricing plans for merchants with specific business needs. For more information on fees and pricing, learn more here.

Refunds can be processed as soon as the payment has been completed. Refunds return the funds to the cardholder’s account. For payments that haven’t been processed yet, they can be voided at any time, which releases the authorization hold on the funds. For more details on refunding transactions, learn more here.

Chargebacks can be initiated for various reasons, including when a customer is unable to obtain a refund. Typically, customers have up to 120 days after a sale to file a chargeback for a transaction. To learn more, read the full chargeback policy.